Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 11:40:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543377977            03:27 PM, 16th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:27 PM, 16th Jun                     hello                    There is a damage on one of the clothes           03:27 PM, 16th Jun                     hello                             03:28 PM, 16th Jun                   mayar                   Kindly send your order number           03:28 PM, 16th Jun                     hello                             03:28 PM, 16th Jun                   mayar                   Kindly send your order number           03:29 PM, 16th Jun                     hello                    9669451945           03:30 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:30 PM, 16th Jun                     hello                    I didnt notice this when i returned some of the items already           03:30 PM, 16th Jun                     hello                    Pls thanks           03:30 PM, 16th Jun                   mayar                   Kindly send name of the item           03:32 PM, 16th Jun                     hello                             03:33 PM, 16th Jun                     hello                    Solid flounce           03:34 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:34 PM, 16th Jun                     hello                    Solid top with flounce sleeves           03:34 PM, 16th Jun                   mayar                   We would like to inform you that we have processed the refund of amount AED 24.00) on 6/16/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:37 PM, 16th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           03:38 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            03:38 PM, 16th Jun                     hello                    When will someone take the blouse for return pls?           03:38 PM, 16th Jun                   mayar                   No need to return you can keep it           03:39 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            03:39 PM, 16th Jun                     hello                    Oh ok           03:40 PM, 16th Jun                     hello                    Thanks a lot           03:40 PM, 16th Jun                     hello                    Have a great day           03:40 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:40 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722916