Subject: Ticket Assigned - Conversation with mohammad sharif
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 10:13:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad sharif mohammad sharif                    Bot:  Hi again! Bot:  Please enter your name Customer:  when collected my return request Bot:  Hi When Collected My Return Request ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581463187 Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  I have a return request Agent:  Kindly send your order number Customer:  6316829125 Agent:  Could you please allow me 2 minutes to check your order details? Agent:  It takes 3-5 days to be collected our team will contact you on this number ( +966581463187) before collecting it Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad sharif Bot:  Hi Mohammad Sharif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6316829125 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:01 PM, 16th Jun                   mayar                   Hi Mohammad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:01 PM, 16th Jun                     mohammad sharif                    Sorry sir i had busy some time           02:03 PM, 16th Jun                     mohammad sharif                    Sir my return request is before five days           02:05 PM, 16th Jun                   mayar                   It takes 3-5 days to be collected our team will contact you on +966581463187           02:06 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            02:06 PM, 16th Jun                     mohammad sharif                    You telling me 3-5 days whey late           02:07 PM, 16th Jun                     mohammad sharif                    Ok thanks i think it's too late i am not satisfied this           02:08 PM, 16th Jun                   mayar                   You created the return request on 12/6/2021  We will contact our team to collect it asap           02:11 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            02:11 PM, 16th Jun                     mohammad sharif                    No thank you so much           02:12 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722504