Subject: Ticket Assigned - Conversation with muhammad zubair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 10:12:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad zubair muhammad zubair                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad zubair Bot:  Hi Muhammad Zubair ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6316072994 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:01 PM, 16th Jun                   mayar                   Hi Muhammad Zubair  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:02 PM, 16th Jun                     muhammad zubair                    I need home delivery they send me mesg take delivery from office           02:02 PM, 16th Jun                     muhammad zubair                    I have no car to go their place           02:02 PM, 16th Jun                     muhammad zubair                    6316072994           02:03 PM, 16th Jun                     muhammad zubair                    Now what about my delivery???           02:04 PM, 16th Jun                     muhammad zubair                    How can i resolve this issue??           02:05 PM, 16th Jun                     muhammad zubair                    Plz send ur delivery team today           02:05 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:07 PM, 16th Jun                   mayar                   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966538629032  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           02:10 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            02:10 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722502