Subject: Ticket Assigned - Conversation with hamdan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 10:04:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamdan hamdan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hamdan Bot:  Hi Hamdan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8270426828 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96590074747            01:50 PM, 16th Jun                   mayar                   Hi Hamdan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:50 PM, 16th Jun                     hamdan                    Hi Mayar           01:50 PM, 16th Jun                     hamdan                    i had problem in payment page so i couldn't pay for my orded now           01:51 PM, 16th Jun                     hamdan                    when itried to purchase again there is no stock           01:51 PM, 16th Jun                     hamdan                    can you check if the item on pending for my icompelete order 8270426828           01:52 PM, 16th Jun                     hamdan                    hello           01:54 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:54 PM, 16th Jun                     hamdan                    ok           01:54 PM, 16th Jun                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           01:57 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:57 PM, 16th Jun                     hamdan                    the item is no more aviable in stock           02:00 PM, 16th Jun                     hamdan                    thank you           02:01 PM, 16th Jun                   mayar                   ​You can enter the e-mail on the product page in the “Notify Me” field in order to be notified when the product is in stock.           02:03 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722464