Subject: Ticket Assigned - Conversation with salam
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 09:57:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salam salam                    Bot:  Hi again! Bot:  Please enter your name Customer:  salam Bot:  Hi Salam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:42 PM, 16th Jun                   mayar                   Hi Salam ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:42 PM, 16th Jun                     salam                    Hy sir i have one order to return and i make online return but nobody came to collect the parcel           01:43 PM, 16th Jun                     salam                    Please reply           01:45 PM, 16th Jun                   mayar                   Kindly send your order number           01:45 PM, 16th Jun                     salam                             01:46 PM, 16th Jun                     salam                             01:46 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:47 PM, 16th Jun                     salam                    Ok           01:47 PM, 16th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+97333119597)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              01:52 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:52 PM, 16th Jun                     salam                    So still no body call me i will wait           01:54 PM, 16th Jun                   mayar                   We will contact our team to contact you asap           01:55 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:56 PM, 16th Jun                     salam                    Thanks sir i m waiting for them           01:56 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:57 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722434