Subject: Ticket Assigned - Conversation with onissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 09:45:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with onissa onissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  onissa Bot:  Hi Onissa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335571335            01:37 PM, 16th Jun                   mayar                   Hi Onissa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:38 PM, 16th Jun                     onissa                    hi i was trying to do the click and collect option but it does not allow me for a cash pleaser help me out           01:38 PM, 16th Jun                     onissa                    to by cash*           01:39 PM, 16th Jun                   mayar                   click& collect orders can not be paid cash           01:39 PM, 16th Jun                   mayar                   Kindly use your Visa or Master card           01:39 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:39 PM, 16th Jun                     onissa                    okay but i just wanted to know if i do he click and collect option can i return the item back           01:40 PM, 16th Jun                     onissa                    the same time           01:40 PM, 16th Jun                   mayar                   Yes it can be returned after collecting the order at the store           01:41 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:42 PM, 16th Jun                     onissa                    no that's it           01:42 PM, 16th Jun                     onissa                    thank you so much           01:42 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:44 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722387