Subject: Ticket Assigned - Conversation with muhammad alamin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 09:20:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad alamin muhammad alamin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad alamin Bot:  Hi Muhammad Alamin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6317033784 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571862007 Bot:  Please wait while we transfer you to an agent Customer:  Dont call me Customer:  Hello Agent:  Hi Muhammad , Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  6317033784 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  What is the status for this delivery??? Agent:  under shipping process Customer:  Already 14th june is finished Agent:  Kindly, confirm your contact number (966571862007)?  Customer:  But the driver said its with him he have to much parcel thats why he didnt come Customer:  Yeap that my number Agent:  could you please   provide us with your Full address so that we can update the courier team regarding your address. Customer:  Dammam jubail highway, nps office, seihat Customer:  Already i sent my location by whatsapp to the driver name is md ali bt he didnt come i dont know why Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  How many days it will long??? Agent:  2-3 working days Customer:  Lol again next week Customer:  ??? good job go ahead and keep it up Customer:  Thank you so much Agent:  Is there anything else I can help you with today? Customer:  Nope sir you can sleep now Agent:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad alamin Bot:  Hi Muhammad Alamin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6317033784 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:09 PM, 16th Jun                     muhammad alamin                    Hello           01:09 PM, 16th Jun                   mayar                   Hi Muhammad Alamin ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:10 PM, 16th Jun                     muhammad alamin                    6317033784 what is the update for delivery???           01:10 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:11 PM, 16th Jun                     muhammad alamin                    Ok           01:11 PM, 16th Jun                   mayar                   Your order is on its way to be delivered our  team will contact you on this number +966571862007  before delivering the order           01:12 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:12 PM, 16th Jun                     muhammad alamin                    They write that 14th june will come           01:13 PM, 16th Jun                     muhammad alamin                    So today is 16th june           01:13 PM, 16th Jun                     muhammad alamin                    How many days it will long can you told me???           01:14 PM, 16th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966571862007  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:14 PM, 16th Jun                     muhammad alamin                    They already contact me after that i send it my location and still now they are coming           01:16 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:16 PM, 16th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:16 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:17 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722279