Subject: Ticket Assigned - Conversation with robin
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 09:06:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robin robin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  robin Bot:  Hi Robin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670302053 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562093449            12:53 PM, 16th Jun                   mayar                   Hi Robin,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:53 PM, 16th Jun                     robin                    I have an order..9670302053...i just wanted to say that am available to collect order at home only after 8 pm every day...and also address i mentioned doesnt have a flat number ..i forgot to add that           12:55 PM, 16th Jun                     robin                    Tell the courier agent to call me before coming for delivery           12:55 PM, 16th Jun                     robin                    In my order status its saying order dispatched           12:55 PM, 16th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:56 PM, 16th Jun                   mayar                   No problem you can ask any of your roommates neighbors to collect it           12:57 PM, 16th Jun                   mayar                   anyone can receive it instead of you but pleases give him a copy of your ID           12:59 PM, 16th Jun                     robin                    No one is there           12:59 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            12:59 PM, 16th Jun                     robin                    And i want the delivery after 8           12:59 PM, 16th Jun                     robin                    Am not asking...am telling           12:59 PM, 16th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:00 PM, 16th Jun                   mayar                   Is there anything else i can help you with?           01:00 PM, 16th Jun                     robin                    Ok...since flat number is not mentioned...better not try for delivery and misplace the paid order           01:00 PM, 16th Jun                     robin                    I will tell the courier person flat number via call           01:01 PM, 16th Jun                   mayar                   Kindly when our delivery agent calls you ask him to come after 8 pm and we will ask our team to come on that time           01:02 PM, 16th Jun                   mayar                   Is there anything else i can help you with?            01:02 PM, 16th Jun                     robin                    Cool... nothing else           01:05 PM, 16th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2722221