Subject: Ticket Assigned - Conversation with duvvu vijayakumar
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 14:49:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with duvvu vijayakumar duvvu vijayakumar                    Bot:  Hi again! Bot:  Please enter your name Customer:  duvvu vijayakumar Bot:  Hi Duvvu Vijayakumar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6318173311 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554479217            06:27 PM, 15th Jun                   mayar                   Hi Duvvu  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:27 PM, 15th Jun                     duvvu vijayakumar                    Hii sir           06:28 PM, 15th Jun                     duvvu vijayakumar                    What is my order status           06:28 PM, 15th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:30 PM, 15th Jun                   mayar                   your order on its way to be delivered our team will contact you on this number +966554479217           06:33 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            06:33 PM, 15th Jun                     duvvu vijayakumar                    Sir the driver was came in my location but I I can't received the things           06:35 PM, 15th Jun                     duvvu vijayakumar                    What can I do           06:35 PM, 15th Jun                     duvvu vijayakumar                    Plz help me sir           06:36 PM, 15th Jun                   mayar                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            06:36 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            06:36 PM, 15th Jun                     duvvu vijayakumar                    Send the driver same location           06:39 PM, 15th Jun                     duvvu vijayakumar                    If possible           06:39 PM, 15th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:40 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            06:42 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:45 PM, 15th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (number) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:47 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            06:47 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2719549