Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 14:10:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523576554            05:57 PM, 15th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:57 PM, 15th Jun                     hello                             05:57 PM, 15th Jun                     hello                    I received this two more in my delivey           05:58 PM, 15th Jun                     hello                    I order only one and i got 3 that mean two more           05:59 PM, 15th Jun                   mayar                   Kindly return it to any store           05:59 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            05:59 PM, 15th Jun                     hello                    I can’t go to the sore           05:59 PM, 15th Jun                     hello                    And there is a canceled item and why there is no money return?           06:00 PM, 15th Jun                   mayar                   If you can not head to any store you can keep them           06:01 PM, 15th Jun                   mayar                   Kindly send your order number           06:01 PM, 15th Jun                     hello                             06:02 PM, 15th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:04 PM, 15th Jun                     hello                    Ok           06:04 PM, 15th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  AED29.00 /AED17.00) on (6/14/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:08 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            06:08 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2719320