Subject: Ticket Assigned - Conversation with péter
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 13:57:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with péter péter                    Bot:  Hi again! Bot:  Please enter your name Customer:  péter Bot:  Hi Péter ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:43 PM, 15th Jun                   mayar                   Hi Péter ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:44 PM, 15th Jun                     péter                    Hi Mayar           05:44 PM, 15th Jun                     péter                             05:45 PM, 15th Jun                     péter                    I didn’t receive the refund for that order till now.           05:45 PM, 15th Jun                     péter                    Could you please check ?           05:45 PM, 15th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:45 PM, 15th Jun                     péter                    Ok           05:45 PM, 15th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (AED65.00 /AED65.00/AED298.00) on (  4/30/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:50 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            05:50 PM, 15th Jun                     péter                    Yes           05:51 PM, 15th Jun                     péter                    The total amount is 428           05:51 PM, 15th Jun                     péter                    Ah okay           05:52 PM, 15th Jun                     péter                    But I can’t see the refund on the card           05:52 PM, 15th Jun                   mayar                   Kindly check your bank account statment           05:53 PM, 15th Jun                   mayar                   statement           05:53 PM, 15th Jun                   mayar                   And if you  did not get these amounts share a copy of your bank statement to allow us doing the needful           05:54 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            05:54 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:56 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2719245