Subject: Ticket Assigned - Conversation with princes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 13:56:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with princes princes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  princes Bot:  Hi Princes ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05627124050            05:46 PM, 15th Jun                   mayar                   Hi Princes ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:46 PM, 15th Jun                     princes                    Hi how can i cancel my order           05:46 PM, 15th Jun                   mayar                   Kindly send your order number           05:48 PM, 15th Jun                     princes                    Because i have a delivery today but they send again in wrong location but the message always telling that they cannot reach me           05:48 PM, 15th Jun                     princes                    9670017086           05:49 PM, 15th Jun                     princes                    We’ve shipped your order 9670017086 with AWB FC061521000594.           05:50 PM, 15th Jun                     princes                    Can u make cancelation for my order pls           05:51 PM, 15th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:51 PM, 15th Jun                     princes                    Ok tnx           05:51 PM, 15th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:52 PM, 15th Jun                     princes                    Ok thank u           05:52 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2719237