Subject: Ticket Assigned - Conversation with rana kamran mahmood
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 12:55:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana kamran mahmood rana kamran mahmood                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana kamran mahmood Bot:  Hi Rana Kamran Mahmood ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  
   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509374272            04:39 PM, 15th Jun                     rana kamran mahmood                    OK           04:40 PM, 15th Jun                   Fatma                   Hi Rana, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:41 PM, 15
 th Jun                     rana kamran mahmood                    Yes           04:41 PM, 15th Jun                     rana kamran mahmood                    I order online take away from Dalma mall           04:41 PM, 15th Jun                     rana kamran mahmood                    Yesterday I get a message that u picked ur order           04:41 PM, 15th Jun                     rana kamran mahmood                    I did not pick actually           04:41 PM, 15th Jun                     rana kamran mahmood                    Hello Fatima           04:42 PM, 15th Jun                     rana kamran mahmood                    Hello           04:42 PM, 15th Jun                   Fatma                   Could you please share your order number so that I can assist you further?           04:44 PM, 15th Jun                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:48 PM, 15th Jun                   Fatma                   H
 i, I have not received a response from you yet, please confirm if you are still connected?           04:50 PM, 15th Jun                   Fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:52 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718872