Subject: Ticket Assigned - Conversation with usama nadeem
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 12:16:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with usama nadeem usama nadeem                    Bot:  Hi again! Bot:  Please enter your name Customer:  usama nadeem Bot:  Hi Usama Nadeem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669528801 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525258342            04:00 PM, 15th Jun                   mayar                   Hi Usama  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:02 PM, 15th Jun                   mayar                   It takes 2-3 days to be delivered our team will contact you once it is ready to be delivered           04:04 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            04:04 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:06 PM, 15th Jun                     usama nadeem                    Today morning time I receive call from your services and they said i will receive today           04:06 PM, 15th Jun                     usama nadeem                    Because when I place my order delivery date was showing today date           04:08 PM, 15th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971525258342)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:08 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            04:08 PM, 15th Jun                     usama nadeem                    So today is not possible??           04:09 PM, 15th Jun                     usama nadeem                    Can I pick up from your store Mall of Emirates and i pay there at pick up time           04:11 PM, 15th Jun                   mayar                   For sorry the delivery address can not be changed           04:11 PM, 15th Jun                     usama nadeem                    Actually today is my day off and other days I am not available           04:12 PM, 15th Jun                   mayar                   Our team will contact you on this number before delivering the order (+971525258342)  ​           04:12 PM, 15th Jun                   mayar                   Is there anything else i can help you with?            04:12 PM, 15th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:16 PM, 15th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2718623