Subject: Ticket Assigned - Conversation with tasneem
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 13:50:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasneem tasneem                    Bot:  Hi again! Bot:  Please enter your name Customer:  tasneem Bot:  Hi Tasneem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:33 PM, 14th Jun                   mayar                   Hi Tasneem ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:33 PM, 14th Jun                     tasneem                    When i will get my refound ?           05:34 PM, 14th Jun                     tasneem                    From 8 of june !           05:34 PM, 14th Jun                     tasneem                    Or maybe before           05:34 PM, 14th Jun                   mayar                   Kindly send your order number           05:37 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:40 PM, 14th Jun                     tasneem                    135255           05:40 PM, 14th Jun                     tasneem                    8267135255           05:41 PM, 14th Jun                     tasneem                    ??           05:42 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:45 PM, 14th Jun                     tasneem                    Ok           05:45 PM, 14th Jun                   mayar                   We would like to inform you that your reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:48 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            05:48 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2714349