Subject: Ticket Assigned - Conversation with sohaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 13:36:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sohaib sohaib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sohaib Bot:  Hi Sohaib ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564543423            05:28 PM, 14th Jun                   mayar                   Hi Sohaib,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:29 PM, 14th Jun                     sohaib                    Hi guys you are not doing anything           05:29 PM, 14th Jun                   mayar                   How may i supposed to help you ?           05:31 PM, 14th Jun                     sohaib                    ,You are supposed to be active support team offering instant action with relevant section to resolve           05:31 PM, 14th Jun                     sohaib                    I'm Sohaib not help me           05:31 PM, 14th Jun                     sohaib                    Thank you           05:31 PM, 14th Jun                   mayar                   We apologize if I accidentally made a mistake           05:34 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            05:34 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:36 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2714251