Subject: Ticket Assigned - Conversation with jobin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 13:19:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jobin jobin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jobin Bot:  Hi Jobin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  0614210002663 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7469369504 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336741221            05:04 PM, 14th Jun                   mayar                   Hi Jobin  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:05 PM, 14th Jun                     jobin                    7469369504           05:05 PM, 14th Jun                     jobin                    I wanted to chk on this online order           05:06 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:10 PM, 14th Jun                     jobin                    Ok           05:10 PM, 14th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97336741221)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:11 PM, 14th Jun                     jobin                    Ok           05:13 PM, 14th Jun                     jobin                    Can you ask them to contact on whatsapp or meesage as well           05:13 PM, 14th Jun                     jobin                    Ur delivery is done by aramex ?           05:13 PM, 14th Jun                   mayar                   Our team will contact you on your whatsapp           05:14 PM, 14th Jun                   mayar                   No it will be delivered with our own team not Aramex           05:14 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            05:14 PM, 14th Jun                     jobin                    Last order i placed was receieved from aramex           05:15 PM, 14th Jun                     jobin                    I have another order 7469657968           05:15 PM, 14th Jun                   mayar                   It will be delivered with our own team also           05:16 PM, 14th Jun                   mayar                   Is there anything else i can help you with?           05:16 PM, 14th Jun                     jobin                    Ok. Thnx ..when will be eta           05:17 PM, 14th Jun                     jobin                    When can i expect both orders           05:17 PM, 14th Jun                   mayar                   It takes 2-3 days to be delivered our team will contact you once it is ready to be delivered           05:18 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            05:18 PM, 14th Jun                     jobin                    Thnx           05:18 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:19 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2714149