Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 13:17:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0538629032 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:47 PM, 14th Jun                     hello                    My order numb 290173622010 the delivery boy not deliver at home.one day he came i was out of station after then he dit not came           04:49 PM, 14th Jun                     hello                    I can not go their office coz i have not transport plz send delivery boy again at my home adress           04:50 PM, 14th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:55 PM, 14th Jun                     hello                    My order numb 290173622010 the delivery boy not deliver at home.one day he came i was out of station after then he dit not came           04:57 PM, 14th Jun                     hello                    I can not go their office coz i have not transport plz send delivery boy again at my home adress           04:57 PM, 14th Jun                   mayar                   Kindly send your right order number it starts with 6           04:58 PM, 14th Jun                     hello                    Wait           04:59 PM, 14th Jun                     hello                    6316072994           05:00 PM, 14th Jun                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           05:02 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:02 PM, 14th Jun                     hello                    Ok           05:05 PM, 14th Jun                     hello                    Hello           05:05 PM, 14th Jun                     hello                    Hello           05:09 PM, 14th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966538629032)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:10 PM, 14th Jun                     hello                    Ok           05:11 PM, 14th Jun                     hello                    Tomorrow i will wait him           05:12 PM, 14th Jun                   mayar                   We will contact our team to deliver it asap           05:15 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            05:15 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:17 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2714135