Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 12:55:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  kashif Customer:  hi Bot:  Hi Hi ,what do you need help with? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:35 PM, 14th Jun                     hi                    Ok           04:36 PM, 14th Jun                     hi                    Hi           04:38 PM, 14th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:39 PM, 14th Jun                     hi                    Hi i have cancel(not received) one order when my money will be refunded           04:40 PM, 14th Jun                     hi                    R u there           04:42 PM, 14th Jun                     hi                    Hello           04:43 PM, 14th Jun                     hi                    Hey did you check           04:45 PM, 14th Jun                   mayar                   Kindly send your order number           04:45 PM, 14th Jun                     hi                    6317426974           04:46 PM, 14th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:51 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            04:51 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:55 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713992