Subject: Ticket Assigned - Conversation with ghali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 12:14:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghali ghali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghali Bot:  Hi Ghali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6317449348 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966555587883            03:50 PM, 14th Jun                   mayar                   Hi Ghali,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:50 PM, 14th Jun                     ghali                    Hi Mayar           03:50 PM, 14th Jun                     ghali                    I ordered something online and asked for the delivery to work office           03:50 PM, 14th Jun                     ghali                    the delivery person asked on saturday if he can deliver it, but i told him its the weekend so i wont be in the office           03:51 PM, 14th Jun                     ghali                    then the next day he said he will deliver it but it was after working hours           03:51 PM, 14th Jun                     ghali                    today there is no response or anything from the driver as i am sure he will again contact me after working hours           03:52 PM, 14th Jun                     ghali                    I can;t contact the shipping company because i can’t find any contact details for them           03:52 PM, 14th Jun                     ghali                    i want to change my delivery location to my home address           03:52 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:54 PM, 14th Jun                     ghali                    take your time           03:54 PM, 14th Jun                   mayar                     ​  We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966555587883)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. ​           03:55 PM, 14th Jun                   mayar                   Your order is out for delivery our team will contact you on this number +966555587883           03:58 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            03:58 PM, 14th Jun                     ghali                    yes           04:01 PM, 14th Jun                   mayar                   Is there anything else i can help you with?           04:05 PM, 14th Jun                     ghali                    I need to contact number for the shipping company           04:05 PM, 14th Jun                     ghali                    if possible please           04:06 PM, 14th Jun                     ghali                    I will leave the office in one hour and wont be able to receive the order           04:06 PM, 14th Jun                     ghali                    i don’t think the driver will deliver the order in less than one hour because he did not contact me yet           04:06 PM, 14th Jun                   mayar                   We will contact our tea to deliver it asap           04:10 PM, 14th Jun                   mayar                   For sorry we are not aware of  number of the agent           04:11 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            04:11 PM, 14th Jun                     ghali                    no           04:12 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713761