Subject: Ticket Assigned - Conversation with layal
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 11:36:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with layal layal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  layal Bot:  Hi Layal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669346428 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505775333            03:28 PM, 14th Jun                   mayar                   Hi Layal ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:29 PM, 14th Jun                     layal                    Hi Mayar           03:29 PM, 14th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:30 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            03:30 PM, 14th Jun                     layal                    I have returned my items today but no update from the delivery man on the site that return is done           03:31 PM, 14th Jun                     layal                    I want to reorder the same items but different size           03:31 PM, 14th Jun                     layal                    Because the size was wrong           03:31 PM, 14th Jun                     layal                    How can you help me to reorder the same items before they run out of size that I need!           03:32 PM, 14th Jun                   mayar                   For sorry we do not have exchange policy           03:33 PM, 14th Jun                   mayar                   Kindly reorder the item           03:33 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            03:33 PM, 14th Jun                     layal                    When you will send me the refund back so I can order?           03:33 PM, 14th Jun                   mayar                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:34 PM, 14th Jun                   mayar                   Is there anything else i can help you with?           03:34 PM, 14th Jun                     layal                    Ok thank you try your best asap please           03:34 PM, 14th Jun                   mayar                   We will contact our team to do the needful           03:35 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            03:35 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713536