Subject: Ticket Assigned - Conversation with fouzia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 10:17:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fouzia fouzia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fouzia Bot:  Hi Fouzia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6316955804 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591311549            02:01 PM, 14th Jun                   mayar                   Hi Fouzia,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:01 PM, 14th Jun                     fouzia                    Hello           02:01 PM, 14th Jun                     fouzia                    Good afternoon           02:01 PM, 14th Jun                     fouzia                    I have a problem with my order           02:01 PM, 14th Jun                     fouzia                    6316955804           02:02 PM, 14th Jun                     fouzia                    This is my order number           02:02 PM, 14th Jun                     fouzia                    From one week i am not able to receive it           02:02 PM, 14th Jun                     fouzia                    Zaajil courier behaviours are not nice           02:02 PM, 14th Jun                     fouzia                    They don't reply at time           02:02 PM, 14th Jun                     fouzia                    And they are very rude           02:02 PM, 14th Jun                     fouzia                    Plus i ordered cash on delivery and I don't have any cards           02:03 PM, 14th Jun                     fouzia                    But they don't got change           02:03 PM, 14th Jun                     fouzia                    They just say pay by card           02:03 PM, 14th Jun                     fouzia                    But i don't have           02:03 PM, 14th Jun                     fouzia                    I am paying extra for cash on delivery but when courier says i don't have change           02:03 PM, 14th Jun                     fouzia                    What should i do ???           02:04 PM, 14th Jun                     fouzia                    Zaajil company couriers are very rude and unprofessional           02:04 PM, 14th Jun                     fouzia                    Please help me           02:04 PM, 14th Jun                     fouzia                    From one week i am unable to receive my order           02:04 PM, 14th Jun                     fouzia                    ???????           02:05 PM, 14th Jun                     fouzia                    Hello????           02:06 PM, 14th Jun                     fouzia                    ????           02:07 PM, 14th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           02:08 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:08 PM, 14th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966591311549)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:10 PM, 14th Jun                     fouzia                    You didn't help me           02:10 PM, 14th Jun                     fouzia                    I sm talking about cash           02:10 PM, 14th Jun                     fouzia                    That they don't have change to give me           02:11 PM, 14th Jun                     fouzia                    They ask for card to pay           02:11 PM, 14th Jun                     fouzia                    Thats my problem           02:11 PM, 14th Jun                     fouzia                    Please let them provide a cash change           02:11 PM, 14th Jun                     fouzia                    We customers choose cash on delivery because we don't have cards or online payments           02:12 PM, 14th Jun                     fouzia                    So why they come and ask for that later           02:12 PM, 14th Jun                     fouzia                    Please solve this problem           02:12 PM, 14th Jun                   mayar                   We will contact our team to do the needful           02:14 PM, 14th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:14 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            02:14 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713098