Subject: Ticket Assigned - Conversation with sabba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 10:07:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabba sabba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabba Bot:  Hi Sabba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9666359165 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971551511875 Bot:  Please wait while we transfer you to an agent Agent:  Hi( Sabba), Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I just placed an order with centrepoint Customer:  but i didn't get the option of choosing payment with tabby Customer:  i mean Customer:  i wanted to make installments Customer:  ? Customer:  Are you there? Customer:  what a poor customer service for such a big group Agent:  Thank you for waiting for us! We do apologize about the wait time. We are available to assist you. Customer:  Oh Mr. Badri again Customer:  thank you for replying Agent:  We do apologize about the wait time. Customer:  I just placed an order with centrepoint Customer:  but i didn't get the option of choosing payment with tabby Customer:  gone again? Agent:  It will just take a moment to go through the details – Can you allow me for that ? Agent:  that due to some upgradation in the system tabby payment method has been temporarily disabled. Our team is working on it to fix the issue at the earliest. Agent:  We sincerely apologize for this inconvenience caused to you Customer:  so i cannot convert to installments? Customer:  do i still have you connected? Agent:  our team working on it they will  solve the problem soon Customer:  ok but that does not answer my question Customer:  would i be able to convert the payment into installments once your system is upgraded/fixed? Agent:  Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using  installments. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Mr. Badri, thank you for the information that i already know. However, I was asking about the installments using tabby. I hope I am clear Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Do i have Mr. Badri still with me? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sabba Bot:  Hi Sabba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9666359165 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:40 PM, 14th Jun                   mayar                   Hi Sabba ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:40 PM, 14th Jun                     sabba                    Hi Mayar           01:41 PM, 14th Jun                     sabba                    i have an order placed and i chose to pick up the order myself           01:41 PM, 14th Jun                     sabba                    however, i have been quite busy since past week and unable to collect           01:42 PM, 14th Jun                     sabba                    is there anyway i can i have this delivered to my place?           01:42 PM, 14th Jun                     sabba                    are you there?           01:44 PM, 14th Jun                     sabba                    Hello??           01:46 PM, 14th Jun                     sabba                    do i have you here??           01:47 PM, 14th Jun                     sabba                    helloooo           01:50 PM, 14th Jun                   mayar                   Your order is still available at the store you can collect it any time you want           01:51 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:51 PM, 14th Jun                     sabba                    your customer service is too bad           01:52 PM, 14th Jun                     sabba                    you cannot keep your customer waiting for this long without even replying           01:52 PM, 14th Jun                     sabba                    and that does not anwer my question           01:53 PM, 14th Jun                     sabba                    i know my           01:53 PM, 14th Jun                     sabba                    i know i can collect it           01:53 PM, 14th Jun                     sabba                    but i am asking if it can be delivered to my place as i am unable to go to collect???           01:54 PM, 14th Jun                     sabba                    I am going to call and complain about the response from you           01:55 PM, 14th Jun                   mayar                   Sorry for the wrong replay and for sorry the address of your order can not be changed now           01:57 PM, 14th Jun                   mayar                   If your not free to collect the order it will be canceled whiten 14 days           01:58 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:58 PM, 14th Jun                     sabba                    I need to know your supervisor's name?           02:00 PM, 14th Jun                     sabba                    ?           02:02 PM, 14th Jun                   mayar                   For sorry this details can not be shared           02:02 PM, 14th Jun                   mayar                   Do you need any help?           02:03 PM, 14th Jun                   mayar                   Is there anything else i can help you with?           02:03 PM, 14th Jun                     sabba                    you are not a good customer service representative           02:04 PM, 14th Jun                     sabba                    I do not want to ask anything else           02:04 PM, 14th Jun                     sabba                    bye           02:04 PM, 14th Jun                   mayar                   I apologize if I accidentally made a mistake           02:06 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2713043