Subject: Ticket Assigned - Conversation with fady arafa
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 09:55:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fady arafa fady arafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fady arafa Bot:  Hi Fady Arafa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582152797            01:25 PM, 14th Jun                   mayar                   Hi Fady  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:26 PM, 14th Jun                   mayar                   Kindly send your order number           01:28 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:29 PM, 14th Jun                     fady arafa                             01:29 PM, 14th Jun                   mayar                   Kindly send your order number           01:31 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:33 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:35 PM, 14th Jun                     fady arafa                    /startOver           01:37 PM, 14th Jun                     fady arafa                    Hi           01:37 PM, 14th Jun                     fady arafa                    My order           01:37 PM, 14th Jun                     fady arafa                    6317601589           01:37 PM, 14th Jun                     fady arafa                    I made a return request for 3 items           01:37 PM, 14th Jun                     fady arafa                    But I want to return only 2           01:38 PM, 14th Jun                     fady arafa                    And I need to order different size for the items which I requested to return them           01:38 PM, 14th Jun                     fady arafa                    Hi           01:39 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:39 PM, 14th Jun                   mayar                   For sorry we do not have exchange policy           01:39 PM, 14th Jun                     fady arafa                    Ok           01:39 PM, 14th Jun                   mayar                   Kindly return the item then reorder it           01:40 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:40 PM, 14th Jun                     fady arafa                    Mmm so I have to reorder them           01:40 PM, 14th Jun                     fady arafa                    Ok I want to return 2 items           01:40 PM, 14th Jun                     fady arafa                    Not 3           01:40 PM, 14th Jun                     fady arafa                             01:42 PM, 14th Jun                     fady arafa                    I need to keep this one           01:42 PM, 14th Jun                     fady arafa                    Are we still connected           01:44 PM, 14th Jun                     fady arafa                    Mayar           01:45 PM, 14th Jun                   mayar                   You can return only 2 items  with our agent           01:47 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:48 PM, 14th Jun                     fady arafa                    So after the items return           01:49 PM, 14th Jun                     fady arafa                    When can I have my refund           01:49 PM, 14th Jun                   mayar                   It takes 7-14 days to be refunded           01:53 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:53 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2712963