Subject: Ticket Assigned - Conversation with rajani manosh
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 09:54:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajani manosh rajani manosh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajani manosh Bot:  Hi Rajani Manosh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599891248            01:33 PM, 14th Jun                     rajani manosh                    thanku           01:34 PM, 14th Jun                   mayar                   Hi Rajani ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:34 PM, 14th Jun                     rajani manosh                    On May 16, I tried to buy 4 items from Home Center Online. The order number is 8261417760, purchase amount is 239 kwd           01:36 PM, 14th Jun                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           01:38 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:38 PM, 14th Jun                     rajani manosh                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/d359ea1d3a59dda3150213695fe12be0dd19931f/d6a75544bfb9080f06c8f549e81cdb796d2a3562/06e0b604954335b7751f5ccaf125548d92fbbd36           01:39 PM, 14th Jun                     rajani manosh                    YES THIS AMOUNT DEDUCTED MY ACCOUNT           01:39 PM, 14th Jun                     rajani manosh                    Customer care has informed that this amount will be returned to the account after 14 days           01:40 PM, 14th Jun                     rajani manosh                    BUT NOT YET CREDITED TO MY ACCOUNT           01:40 PM, 14th Jun                     rajani manosh                    Please check and resolve this complaint.I request you to credit this amount as soon as possible.           01:41 PM, 14th Jun                   mayar                   Kindly share your bank statement to allow me doing the needful           01:45 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:50 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:53 PM, 14th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:54 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2712945