Subject: Ticket Assigned - Conversation with tasneem
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 09:39:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasneem tasneem                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tasneem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669631235 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:30 PM, 14th Jun                   mayar                   Hi Tasneem,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:30 PM, 14th Jun                     tasneem                    Hi please order status click and collect           01:30 PM, 14th Jun                     tasneem                    9669631235           01:30 PM, 14th Jun                     tasneem                    Never took so long from max to get ready click and collect order           01:30 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:31 PM, 14th Jun                     tasneem                    Sure           01:31 PM, 14th Jun                   mayar                   It takes 2-3 days to be delivered at the store           01:32 PM, 14th Jun                   mayar                   Our team will contact you once it is ready           01:32 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:33 PM, 14th Jun                     tasneem                    Thats all           01:33 PM, 14th Jun                     tasneem                    Also about the refund           01:33 PM, 14th Jun                     tasneem                    9669056769           01:33 PM, 14th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:35 PM, 14th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (  AED28.00) on (6/12/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:36 PM, 14th Jun                   mayar                   Is there anything else i can help you with?            01:36 PM, 14th Jun                     tasneem                    No thats all thanks           01:38 PM, 14th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:39 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2712852