Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 09:37:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to 
 receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97450351733            01:27 PM, 14th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:27 PM, 14th Jun                     hi                    My query is i returned a t.shirt around 24 days back then told i will get my refund back but didn't received yet           01:28 PM, 14th Jun                   mayar                   Kindly send your order number           01:28 PM, 14th Jun                     hi                             01:29 PM, 14th Jun                     hi             
        He gave me ths           01:29 PM, 14th Jun                     hi                    Ths is.ok ?           01:30 PM, 14th Jun                   mayar                   Is it an online order           01:31 PM, 14th Jun                   mayar                   ?           01:31 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:33 PM, 14th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:35 PM, 14th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:37 PM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2712840