Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 15:34:37 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">This is the third time sending my address and mobile there is no excuse now from the courier although that in my first and second order he came easily without any problem so please solve the problem to pick up the exchange items I want , thanks <br style="color:rgb(80,0,80);font-family:sans-serif;font-size:12.8px"><span style="color:rgb(80,0,80);font-family:sans-serif;font-size:12.8px">Address : 7 A , compound  eldiyar,  tasean north street , fifth settlement new Cairo , gate 2 behind flamingo super market ,new Cairo, mobile 01282688880 </span>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 12, 2021, 8:34 PM Hala Mohamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">معذره هذا غير صحيح لم يتواصل اى مندوب معى اصلا خالص هذا غير صحيح منه فأنا متواجده وللعلم هذه أسباب واهيه غير صحيحه لانه في السابق في أول تعامل الاسم والعنوان مسجل وجاء مرتين بسهوله بنفس العنوان ورقم التليفون لانه مسجل في البيانات لكن ارسلتوا مرتين بالايميال طلب لذكر العنوان والتليفون وارسلته مرتين وهذا ثالث مره أرسله ويمكنكم مراجعه الايميالات من فضلكم لا داعى للمماطله تعلمون جيدا أن هناك مشكله من المندوب وان هناك تأخير من قبلكم فأرجو حل المشاكل والتأكد من عدم تكرارها بدل ما تلقوا العيب علي العميل وعموما هذه ثالث مره اذكر العنوان والتليفون يارب تكون دى اخر الحجج ويحضر المندوب لأخذ استرجاع الشيءين المطلوب استرجاعهم <div dir="auto">
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">
<br>Address : 7 A compound  eldiyar tasean south , fifth settlement new Cairo , gate 2 behind flamingo super market ,new Cairo, mobile 01282688880 </div>
<br>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Jun 12, 2021, 7:30 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'><div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi Hala,<br style="box-sizing:border-box"><br style="box-sizing:border-box">
</div></div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We’re really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Our team is working on your issue regarding order number ( 2002244377), and will get back to you as soon as possible.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="box-sizing:border-box;word-break:break-word;margin:0in 0in 0.0001pt">
<div style="box-sizing:border-box;word-break:break-word"><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div style="box-sizing:border-box;word-break:break-word">
<span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span dir="ltr" style='box-sizing:border-box;word-break:break-word;font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
</div>
</div>
</div>
<div>​<br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649058