Subject: Ticket Assigned - Conversation with omar
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 11:45:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omar omar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7468824167 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097337381888            03:34 PM, 13th Jun                   mayar                   Hi Omar,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:37 PM, 13th Jun                     omar                    yes please           03:38 PM, 13th Jun                     omar                    i just receieved an sms that my order couldnt deliver           03:38 PM, 13th Jun                     omar                    because customer not available           03:38 PM, 13th Jun                     omar                    but no one came or called me           03:38 PM, 13th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97337381888)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:40 PM, 13th Jun                     omar                    so when exactly should I expect a call from the courier ?           03:41 PM, 13th Jun                   mayar                   Is this your right contact number ( +97337381888)           03:43 PM, 13th Jun                   mayar                   ?           03:43 PM, 13th Jun                     omar                    yes           03:43 PM, 13th Jun                   mayar                   We will contact our team to deliver your order asap           03:44 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            03:44 PM, 13th Jun                     omar                    no thank you           03:44 PM, 13th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708594