Subject: Ticket Assigned - Conversation with huda
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 11:10:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huda huda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huda Bot:  Hi Huda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7468735765 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336889909            02:43 PM, 13th Jun                   mayar                   Hi Huda ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:43 PM, 13th Jun                     huda                    Hi Mayar           02:44 PM, 13th Jun                     huda                    Dear I am expecting my delivery to arrive yesterday but it still hasnt arrived           02:44 PM, 13th Jun                     huda                    No one contacted me or updated me           02:44 PM, 13th Jun                     huda                    I paid a lot of money and expect proper service           02:45 PM, 13th Jun                     huda                    Yesterday I recieved a message that my package is out for delivery           02:45 PM, 13th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97336889909)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:47 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            02:47 PM, 13th Jun                     huda                    I don’t understand           02:48 PM, 13th Jun                     huda                    I was home all the time no one came           02:48 PM, 13th Jun                   mayar                   Is this your right contact number (+97336889909) ?           02:49 PM, 13th Jun                     huda                    Yes           02:49 PM, 13th Jun                     huda                    Where is my order?           02:49 PM, 13th Jun                   mayar                   We will contact our team to deliver your order asap and they will contact you on this  number (+97336889909)           02:50 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            02:50 PM, 13th Jun                     huda                    So u are saying the driver tried to deliver yesterday?           02:51 PM, 13th Jun                     huda                    Do u have the number of the driver??           02:51 PM, 13th Jun                     huda                    I want my order today           02:51 PM, 13th Jun                   mayar                   We do not have it the driver will contact you to deliver it asap           02:56 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            02:56 PM, 13th Jun                     huda                    ??           02:57 PM, 13th Jun                   mayar                   Is there anything else i can help you with?           03:01 PM, 13th Jun                     huda                    Helloo           03:01 PM, 13th Jun                     huda                    Yes           03:02 PM, 13th Jun                     huda                    Answer my questions           03:02 PM, 13th Jun                     huda                    Where is my order?           03:02 PM, 13th Jun                     huda                    ??           03:03 PM, 13th Jun                   mayar                   Your order was shipped it is with the shipping company now           03:08 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            03:08 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708376