Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 10:51:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hii hii                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97435589805            02:26 PM, 13th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:26 PM, 13th Jun                     hii                    Hi mayar I want to return my order but I dnt have recipient           02:27 PM, 13th Jun                     hii                    Order history           02:27 PM, 13th Jun                   mayar                   Kindly send your order number           02:28 PM, 13th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:29 PM, 13th Jun                     hii                    7468983352           02:30 PM, 13th Jun                     hii                    Yes           02:31 PM, 13th Jun                     hii                    /startOver           02:32 PM, 13th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:32 PM, 13th Jun                     hii                    Ok           02:32 PM, 13th Jun                   mayar                   Do you mean you want to cancel it           02:33 PM, 13th Jun                   mayar                   ?           02:33 PM, 13th Jun                     hii                    No I alrdy rcvd it           02:34 PM, 13th Jun                     hii                    But size issue           02:34 PM, 13th Jun                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/bh/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:36 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            02:36 PM, 13th Jun                     hii                    They are open today??           02:37 PM, 13th Jun                   mayar                   Could you please allow me 2 minutes to check ?           02:41 PM, 13th Jun                   mayar                   Could you please tell me which mall are you going           02:45 PM, 13th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:48 PM, 13th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:49 PM, 13th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:51 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708246