Subject: Ticket Assigned - Conversation with shams
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 10:36:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shams shams                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shams Bot:  Hi Shams ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530300329            02:27 PM, 13th Jun                   mayar                   Hi Shams ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:27 PM, 13th Jun                     shams                    hi           02:27 PM, 13th Jun                     shams                    Order #6311375415           02:27 PM, 13th Jun                     shams                    sir i just want to ask about my refund           02:28 PM, 13th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:29 PM, 13th Jun                     shams                    ok           02:29 PM, 13th Jun                   mayar                   نود إعلامكم انه تم إرجاع المبلغ (50.40) الى حسابكم بتاريخ 11/6/2021م، ويستغرق ظهور المبلغ في حسابكم من 7 الى 14 يوم عمل حسب اجراءات البنك الخاص بكم، وفي حال عدم ظهور المبلغ في حسابكم خلال الوقت المحدد الرجاء التواصل معنا مجددا لكي يتم خدمتكم على اكمل وجه.           02:31 PM, 13th Jun                     shams                    can you send me in english           02:31 PM, 13th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (50.40) on (11/6/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:31 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            02:31 PM, 13th Jun                     shams                    still i did not get my amount           02:32 PM, 13th Jun                     shams                    it will take 7 to 14 days?           02:32 PM, 13th Jun                   mayar                   Yes,it will take 7 to 14 days           02:33 PM, 13th Jun                   mayar                   Is there anything else i can help you with?           02:33 PM, 13th Jun                     shams                    thnas           02:34 PM, 13th Jun                     shams                    thanks           02:34 PM, 13th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:36 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708179