Subject: Ticket Assigned - Conversation with kristine
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 09:38:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kristine kristine                    Bot:  Hi again! Bot:  Please enter your name Customer:  kristine Bot:  Hi Kristine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668255750 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 PM, 13th Jun                   mayar                   Hi Kristine,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:28 PM, 13th Jun                     kristine                    Hi I’ve been trying to add my Shukran number on the app but it won’t accept it           01:29 PM, 13th Jun                     kristine                    What do I do?           01:29 PM, 13th Jun                     kristine                    Hi are you there?           01:31 PM, 13th Jun                   mayar                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           01:31 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            01:31 PM, 13th Jun                     kristine                    That’s what I’ve been doing.. it won’t accept my Shukran card number           01:32 PM, 13th Jun                     kristine                    On babyshop or home centre app           01:32 PM, 13th Jun                   mayar                   Kindly contact shukran team on this number 8007485726           01:34 PM, 13th Jun                   mayar                   Or this email [email-masked]           01:34 PM, 13th Jun                   mayar                   Is there anything else i can help you with?            01:35 PM, 13th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:38 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2707869