Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 13:43:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi again! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  631803107 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:16 PM, 12th Jun                     aisha                    Sure           05:16 PM, 12th Jun                     aisha                    Hello I need help I placed order but forgot to change my address ... we have a new address now please help me to change my address so I will receive my parcel on my current location ... thank you           05:18 PM, 12th Jun                     aisha                    Previous address was *umm Al hammam*           05:18 PM, 12th Jun                     aisha                    But new address is ash sharifyah building no 6 floor 1st and house no3           05:19 PM, 12th Jun                   mayar                   Hi Aisha  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:22 PM, 12th Jun                     aisha                    Hello I need help I placed order but forgot to change my address ... we have a new address now please help me to change my address so I will receive my parcel on my current location ... thank you           05:24 PM, 12th Jun                     aisha                    Previous address was *umm Al hammam* But new address is ash sharifyah building no 6 floor 1st and house no3           05:24 PM, 12th Jun                     aisha                    Please make this changes in my order before dispatch           05:25 PM, 12th Jun                     aisha                    And update me thank you           05:25 PM, 12th Jun                   mayar                   Is it in the same city ?           05:28 PM, 12th Jun                     aisha                    Yes           05:30 PM, 12th Jun                     aisha                    Riyadh           05:30 PM, 12th Jun                     aisha                    Hello           05:31 PM, 12th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           05:32 PM, 12th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:32 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:32 PM, 12th Jun                     aisha                    Ok thank you           05:33 PM, 12th Jun                     aisha                    My contact no 0578893743           05:33 PM, 12th Jun                     aisha                    Email: [email-masked]           05:33 PM, 12th Jun                     aisha                    Location: Riyadh Ash sharfiyah           05:33 PM, 12th Jun                     aisha                    Request: change my address before my order dispatched           05:34 PM, 12th Jun                     aisha                    Placed order: yesterday           05:34 PM, 12th Jun                     aisha                    Order no. 631803107           05:35 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:36 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            05:36 PM, 12th Jun                     aisha                             05:36 PM, 12th Jun                     aisha                    Please solve this matter and thank you           05:37 PM, 12th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           05:38 PM, 12th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:38 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:39 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            05:39 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:43 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2704729