Subject: Ticket Assigned - Conversation with vanessa ann mendoza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 13:03:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanessa ann mendoza vanessa ann mendoza                    Bot:  Hi again! Bot:  Please enter your name Customer:  vanessa ann mendoza Bot:  Hi Vanessa Ann Mendoza ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:45 PM, 12th Jun                   mayar                   Hi Vanessa  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:46 PM, 12th Jun                     vanessa ann mendoza                    I just want to update about my return request           04:47 PM, 12th Jun                     vanessa ann mendoza                    Order # 6313197241           04:49 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:49 PM, 12th Jun                   mayar                   Kindly share your contact number and address to confirm it with the shipping company           04:50 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            04:50 PM, 12th Jun                     vanessa ann mendoza                    Ok thanks i will wait+966509298476           04:50 PM, 12th Jun                     vanessa ann mendoza                    Qatif albahar saudi arabia           04:50 PM, 12th Jun                   mayar                   Kindly share your full address           04:52 PM, 12th Jun                     vanessa ann mendoza                    Al bahar qatif saudi arabia house #14           04:53 PM, 12th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:55 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:55 PM, 12th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           04:55 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            04:55 PM, 12th Jun                     vanessa ann mendoza                    I want to know if the item can return or what?           04:56 PM, 12th Jun                     vanessa ann mendoza                    Because im still waiting           04:56 PM, 12th Jun                   mayar                   Yes it will be returned           04:59 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:59 PM, 12th Jun                   mayar                   Is there anything else i can help you with?           04:59 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2704532