Subject: Ticket Assigned - Conversation with jovieta
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 13:00:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jovieta jovieta                    Bot:  Hi again! Bot:  Please enter your name Customer:  jovieta Bot:  Hi Jovieta ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:45 PM, 12th Jun                     jovieta                             04:46 PM, 12th Jun                   mayar                   Hi Jovieta  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:46 PM, 12th Jun                     jovieta                    Hello mayar           04:46 PM, 12th Jun                     jovieta                    I just want to follow up my refund. It takes already couple of days. Still the amount is not in my account yet           04:47 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:47 PM, 12th Jun                     jovieta                    I pay knet not credit card. Why it takes long time?           04:47 PM, 12th Jun                     jovieta                    Its only 2.750           04:48 PM, 12th Jun                   mayar                   Kindly send your order number           04:48 PM, 12th Jun                     jovieta                    8267392340           04:49 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:50 PM, 12th Jun                     jovieta                    Yes please           04:50 PM, 12th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (2.750) on (6/6/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:52 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            04:52 PM, 12th Jun                     jovieta                    Can i change it to another order?           04:52 PM, 12th Jun                     jovieta                    So there will be no refund           04:53 PM, 12th Jun                     jovieta                    And may i ask if my order is still in store in salmiya? Coz will come now to take           04:53 PM, 12th Jun                     jovieta                    Same order number           04:53 PM, 12th Jun                   mayar                   Yes your order is still at the store           04:56 PM, 12th Jun                   mayar                   you can collect it           04:56 PM, 12th Jun                   mayar                   For sorry it can not be changed the amount was processed already           04:57 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            04:57 PM, 12th Jun                     jovieta                    Ah okay. Thankyou mayar. Have a nice day           04:57 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2704515