Subject: Ticket Assigned - Conversation with ahamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 10:59:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahamed ahamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8268611526 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  As we can see you contacting us regarding your Order Status Agent:  As we can check the order 8268611526 is ready for pickup now, As we can check the order 8268611526 is ready for pickup now Agent:  Kindly make sure to have your Kuwaiti ID or Passport, during the pickup. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Not yet Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  As we can check the order 8268611526 is ready for pickup now, As we can check the order 8268611526 is ready for pickup now Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ahamed Bot:  Hi Ahamed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8268611526 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 PM, 12th Jun                     ahamed                    Hi           02:41 PM, 12th Jun                   mayar                   Hi Ahamed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:41 PM, 12th Jun                     ahamed                    It’s been 3rd day           02:42 PM, 12th Jun                     ahamed                    Pick up order is not ready           02:42 PM, 12th Jun                     ahamed                    8268611526           02:42 PM, 12th Jun                     ahamed                    Hello           02:42 PM, 12th Jun                     ahamed                    Hello           02:43 PM, 12th Jun                     ahamed                    Hello mayar           02:44 PM, 12th Jun                     ahamed                    R u there?           02:44 PM, 12th Jun                     ahamed                    /startOver           02:48 PM, 12th Jun                     ahamed                    Hello           02:48 PM, 12th Jun                   mayar                   Your order is ready for pick up           02:48 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            02:48 PM, 12th Jun                     ahamed                    I didn’t get any message for ready           02:48 PM, 12th Jun                     ahamed                    Hi           02:50 PM, 12th Jun                     ahamed                    Are u available           02:50 PM, 12th Jun                   mayar                   Your order is ready for pick up           02:54 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            02:58 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703906