Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 10:30:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation wa                    Bot:  Hi again! Bot:  Please enter your name Customer:  wa Bot:  Hi Wa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668198340 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:15 PM, 12th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:16 PM, 12th Jun                     wa                    I made an order from 8/6 i'm still waiting for it but it didn't!           02:16 PM, 12th Jun                     wa                    Iam asking everyday about it           02:16 PM, 12th Jun                     wa                    9668198340           02:16 PM, 12th Jun                     wa                    It's only placed on apllication not even processing!           02:16 PM, 12th Jun                     wa                    It is normal to take 5 days to arrive??           02:17 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:20 PM, 12th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           02:26 PM, 12th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:26 PM, 12th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:27 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            02:28 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703750