Subject: Ticket Assigned - Conversation with wasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 10:29:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wasan wasan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wasan Bot:  Hi Wasan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469110948 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339100906            02:14 PM, 12th Jun                   mayar                   Hi Wasan  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:14 PM, 12th Jun                     wasan                    I have ordered an armless chair online My order number is 7469110948 and I paid cash through benefit payment chanel  A few hours later I received an email from centre point that you could not proceed my order and my money will be refunded back in “my credit”   First of all this is unfair to the client because you should have updated the website if the item is out of stock or unavailable  It is not fair that you take my money and then tell me that you dont have the item. I dont want the money in my credit i want it back because there is nothing else that i want to buy from your store. You should not have taken the money if you didnt have the item so now you are obligated to return the money like you took it. You cannot force me to buy another thing from your store by keeping the money the credit   I have the worst experience and I will never buy anything from centre point again. You have to return my money the same way you took it. I have spoken to the customer service line which kept on repeating that this is the company’s policy. So centre point’s policy is to take the money from the costumers but not provide them with item they wanted and then force them to buy something else ??? I demand to have my money back   Wasan           02:15 PM, 12th Jun                     wasan                    I am un happy           02:17 PM, 12th Jun                     wasan                    Are you there ???           02:19 PM, 12th Jun                   mayar                   We know that you are frustrated  because of this issue           02:23 PM, 12th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           02:23 PM, 12th Jun                   mayar                   could you please share your bank account details to transfer the amount for you           02:24 PM, 12th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:25 PM, 12th Jun                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected           02:27 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703745