Subject: Ticket Assigned - Conversation with sarah
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 10:20:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554445708            02:05 PM, 12th Jun                   mayar                   Hi Sarah ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:06 PM, 12th Jun                     sarah                    Good afternoon,           02:06 PM, 12th Jun                   mayar                   Kindly send your order number           02:06 PM, 12th Jun                     sarah                    Please today I received an order, I tried to return one of its items but status is not set as delivered           02:07 PM, 12th Jun                     sarah                    So I can't initiate the return process           02:07 PM, 12th Jun                   mayar                   Kindly send your order number           02:07 PM, 12th Jun                     sarah                    Could you please return the bag on my behalf           02:07 PM, 12th Jun                     sarah                    Ok please wait           02:08 PM, 12th Jun                     sarah                    Back           02:08 PM, 12th Jun                     sarah                             02:08 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:08 PM, 12th Jun                     sarah                    I would like to return the beige bag           02:09 PM, 12th Jun                     sarah                    Ok           02:09 PM, 12th Jun                   mayar                   A return request has been created for you our team will contact you in 3-5 days to collect the item           02:10 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            02:10 PM, 12th Jun                     sarah                    Thank you, yes please I made previously another return, could you please check the return has been claimed for this process or not           02:12 PM, 12th Jun                     sarah                             02:12 PM, 12th Jun                     sarah                    Are you there ?           02:13 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:14 PM, 12th Jun                     sarah                    Take your time           02:14 PM, 12th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (62.37) on (6/10/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:16 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            02:16 PM, 12th Jun                     sarah                    No thank you           02:16 PM, 12th Jun                     sarah                    Have a nice day           02:17 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:19 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703695