Subject: Ticket Assigned - Conversation with syed shuja
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 09:56:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed shuja syed shuja                    Bot:  Hi again! Bot:  Please enter your name Customer:  order no lm9669017788 this order i want to return so tell me how ? Bot:  Please enter your name Customer:  syed shuja Bot:  Hi Syed Shuja ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553569602            01:49 PM, 12th Jun                     syed shuja                    Ok           01:49 PM, 12th Jun                   mayar                   .مرحبا سيد صباح الخير معك ميار,يسرني أن أساعدك            01:50 PM, 12th Jun                     syed shuja                    Salam           01:50 PM, 12th Jun                     syed shuja                    English I don't know Arabic           01:51 PM, 12th Jun                     syed shuja                    Hi mayar           01:51 PM, 12th Jun                   mayar                   Hi Syed  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:51 PM, 12th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:52 PM, 12th Jun                     syed shuja                    Thank u yes sure           01:52 PM, 12th Jun                     syed shuja                             01:54 PM, 12th Jun                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Maxstore in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:54 PM, 12th Jun                   mayar                   Is there anything else i can help you with?            01:54 PM, 12th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703589