Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 08:10:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mohamed miahaj k                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed miahaj k Bot:  Hi Mohamed Miahaj K ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9667252464 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:42 PM, 11th Jun                   Mazen                   Hi Mohamed Thank you for contacting us. This's Mazen  We would be happy to help you.           02:42 PM, 11th Jun                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           02:43 PM, 11th Jun                     mohamed miahaj k                    Hai           02:43 PM, 11th Jun                   Mazen                   As we can see order already delivered           02:44 PM, 11th Jun                   Mazen                   Right           02:44 PM, 11th Jun                     mohamed miahaj k                    Not delivered           02:44 PM, 11th Jun                     mohamed miahaj k                    Who got that package           02:44 PM, 11th Jun                     mohamed miahaj k                    Oh god           02:44 PM, 11th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you.            02:45 PM, 11th Jun                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:45 PM, 11th Jun                     mohamed miahaj k                    One of your representative told me they will contact within 24 hrs now its around 30 somthing           02:45 PM, 11th Jun                   Mazen                   We will ask delivery team to provide the proof of delivery           02:45 PM, 11th Jun                     mohamed miahaj k                    How its possible to get my parcel to another one           02:46 PM, 11th Jun                     mohamed miahaj k                    Ok fine           02:46 PM, 11th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you.            02:46 PM, 11th Jun                   Mazen                   We request you to please allow us some time so we can work on this and do the needful.           02:46 PM, 11th Jun                     mohamed miahaj k                    Its COD delviry thats my luck anyway           02:46 PM, 11th Jun                     mohamed miahaj k                    Wat u want me to do           02:47 PM, 11th Jun                   Mazen                   We will ask delivery team to whom they delivered the order and contact you in [email-masked]           02:47 PM, 11th Jun                     mohamed miahaj k                    Such wrost experience           02:47 PM, 11th Jun                     mohamed miahaj k                    Ever           02:47 PM, 11th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you.            02:47 PM, 11th Jun                     mohamed miahaj k                    Fine           02:47 PM, 11th Jun                   Mazen                   We request you to please allow us some time so we can work on this and do the needful.           02:47 PM, 11th Jun                   Mazen                   Do you have any other inquiries that we can help with?           02:48 PM, 11th Jun                     mohamed miahaj k                    Yes u can           02:48 PM, 11th Jun                   Mazen                   we will be on touch with you and contact you on your email           02:48 PM, 11th Jun                     mohamed miahaj k                    When i get my parcel i just want to know that           02:48 PM, 11th Jun                   Mazen                   [email-masked]           02:48 PM, 11th Jun                   Mazen                   We will today raise this issue to delivery team           02:49 PM, 11th Jun                   Mazen                   and get back to you           02:49 PM, 11th Jun                     mohamed miahaj k                    Few days ago i chat with u at the time u told me the same thing u told           02:49 PM, 11th Jun                   Mazen                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           02:49 PM, 11th Jun                   Mazen                   We request you to please allow us some time so we can work on this and do the needful.           02:50 PM, 11th Jun                     mohamed miahaj k                    Fine thanks           02:50 PM, 11th Jun                   Mazen                   We have to confirm from delivery team first           02:50 PM, 11th Jun                   Mazen                   We request you to please allow us some time so we can work on this and do the needful.           02:50 PM, 11th Jun                   Mazen                   Do you have any other inquiries that we can help with?           02:50 PM, 11th Jun                     mohamed miahaj k                    If u feel anything im sorry           02:50 PM, 11th Jun                     mohamed miahaj k                    Nothing personal           02:50 PM, 11th Jun                   Mazen                   We are sorry we have to be sorry           02:50 PM, 11th Jun                     mohamed miahaj k                    Ok c u           02:50 PM, 11th Jun                   Mazen                   We sincerely apologize for any inconvenience caused you.            02:51 PM, 11th Jun                   Mazen                   Do you have any other inquiries that we can help with?           02:51 PM, 11th Jun                     mohamed miahaj k                    If take long i gonna order another one from ur max app iwant to know           02:51 PM, 11th Jun                     mohamed miahaj k                    That donot happen like these           02:51 PM, 11th Jun                   Mazen                   We will give you update in your email [email-masked]           02:51 PM, 11th Jun                   Mazen                   Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day!           02:53 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700383