Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 15:09:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation falak abdullah                    Bot:  Hi again! Bot:  Please enter your name Customer:  falak abdullah Bot:  Hi Falak Abdullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:54 PM, 11th Jun                   mayar                   Hi Falak Abdullah  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:54 PM, 11th Jun                     falak abdullah                    Hi           06:54 PM, 11th Jun                     falak abdullah                    Please check my complain regarding refund           06:55 PM, 11th Jun                     falak abdullah                    How much more time you need to resolve this issue           06:55 PM, 11th Jun                   mayar                   Kindly send your order number           06:59 PM, 11th Jun                     falak abdullah                             06:59 PM, 11th Jun                     falak abdullah                             07:00 PM, 11th Jun                     falak abdullah                    Sma sday same time on same order number I made the return request 2 item return has done but 2 r in pending when will it complete its almost 12 days finish           07:02 PM, 11th Jun                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:05 PM, 11th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:05 PM, 11th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           07:05 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            07:07 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:08 PM, 11th Jun                     falak abdullah                    But why           07:08 PM, 11th Jun                     falak abdullah                    Too much time           07:08 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2701279