Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 14:48:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:29 PM, 11th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:30 PM, 11th Jun                     hi                    Hi mayar           06:30 PM, 11th Jun                   mayar                   Kindly send your order number           06:30 PM, 11th Jun                     hi                    6317807574           06:31 PM, 11th Jun                     hi                    I made this order just now with credit and card but by mistake i added the wrong code that was sent to me by my bank           06:32 PM, 11th Jun                     hi                    Can you cancel this order so i can get my credit back i want to reorder the items           06:32 PM, 11th Jun                     hi                    It will get cancelled in an hour and i am afraid that the items i want will go out of stock           06:33 PM, 11th Jun                     hi                    So if you can cancel it now it will be great           06:33 PM, 11th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:34 PM, 11th Jun                     hi                    Ok           06:34 PM, 11th Jun                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           06:40 PM, 11th Jun                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           06:40 PM, 11th Jun                   mayar                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:40 PM, 11th Jun                   mayar                   Do place a new order again with us so we will be able to confirm & deliver it you.           06:40 PM, 11th Jun                     hi                    No the issue is i paid 13 riyals from my credit not the bank and they dis not came back in the credit           06:41 PM, 11th Jun                     hi                    Account of mine           06:41 PM, 11th Jun                     hi                             06:42 PM, 11th Jun                     hi                    13.48 riyal had been deducted and did not come back           06:43 PM, 11th Jun                     hi                    In my credit not bank account           06:43 PM, 11th Jun                   mayar                   The order will be automatically canceled and the amount will be refunded whiten 1-2 days           06:43 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            06:43 PM, 11th Jun                     hi                    This is what i am asking you if you can cancel it now so i can reorder           06:44 PM, 11th Jun                   mayar                   For sorry it can not be cancelled now           06:45 PM, 11th Jun                   mayar                   Is there anything else i can help you with?           06:46 PM, 11th Jun                     hi                    No thanks           06:47 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:47 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2701198