Subject: Ticket Assigned - Conversation with kristine
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 13:03:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kristine kristine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kristine Bot:  Hi Kristine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528758936            04:41 PM, 11th Jun                   mayar                   Hi Kristine  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:42 PM, 11th Jun                     kristine                    Hi Mayar           04:42 PM, 11th Jun                     kristine                    I ordered some teats for my sons bottles but I realized it’s the wrong ones           04:42 PM, 11th Jun                     kristine                    How can I return this?           04:42 PM, 11th Jun                     kristine                    I wanted the fast flow and not the thick flow and I ordered 3 boxes           04:43 PM, 11th Jun                     kristine                    None of them have been opened yet           04:43 PM, 11th Jun                     kristine                    I tried to do it online but it won’t let me           04:43 PM, 11th Jun                   mayar                   Kindly send your order number           04:43 PM, 11th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:45 PM, 11th Jun                     kristine                    9668255750           04:45 PM, 11th Jun                     kristine                    I was getting the number           04:45 PM, 11th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:45 PM, 11th Jun                     kristine                    Sure           04:45 PM, 11th Jun                   mayar                   For sorry it is nonreturnable item it can not be returned           04:48 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            04:48 PM, 11th Jun                     kristine                    Even though I haven’t opened it?           04:49 PM, 11th Jun                     kristine                    But why is the bottle returnable but they also have teats? How does that make sense?           04:50 PM, 11th Jun                   mayar                   A return request has been created for you our team will contact you in 3-5 days to collect it           04:50 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            04:51 PM, 11th Jun                     kristine                    Ok great thanks… can I also return one set of bottles?           04:51 PM, 11th Jun                     kristine                    Or is the request just for teats?           04:51 PM, 11th Jun                   mayar                   Yes , you can return it if you did not open it           04:52 PM, 11th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:54 PM, 11th Jun                   mayar                   Hi Kristine, I have not received a response from you still, please confirm if we are still connected?           04:55 PM, 11th Jun                     kristine                    Hello are you there?           04:55 PM, 11th Jun                   mayar                   yes           04:55 PM, 11th Jun                   mayar                   Yes , you can return it if you did not open it           04:55 PM, 11th Jun                     kristine                    So just return what I don’t want in the box right?           04:56 PM, 11th Jun                   mayar                   What do you mean?           04:56 PM, 11th Jun                     kristine                    I also want to return a set of bottles           04:57 PM, 11th Jun                     kristine                    Can I return with the same request as the teats?           04:57 PM, 11th Jun                   mayar                   You can return it if you did not use it           04:58 PM, 11th Jun                     kristine                    Great thanks for your help           04:58 PM, 11th Jun                   mayar                   Which set ?           04:58 PM, 11th Jun                     kristine                    The big bottles the set of 2           04:59 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            04:59 PM, 11th Jun                     kristine                    I received the cancellation of the return request           05:00 PM, 11th Jun                     kristine                    Do I need to fill out any forms or that’s it?           05:00 PM, 11th Jun                   mayar                   I have created  a new return request for the two items           05:01 PM, 11th Jun                   mayar                   A return request has been created for you our team will contact you in 3-5 days to collect it           05:01 PM, 11th Jun                   mayar                   Is there anything else i can help you with?           05:01 PM, 11th Jun                     kristine                    Great so that’s all 3 boxes of the teats and the bottles which is a set of 2 in 1 box.. correct?           05:02 PM, 11th Jun                   mayar                   correct           05:02 PM, 11th Jun                   mayar                   Is there anything else i can help you with?           05:02 PM, 11th Jun                     kristine                    No that’s all thank you for your help           05:02 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700800