Subject: Ticket Assigned - Conversation with hasham
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 12:15:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hasham hasham                    Bot:  Hi again! Bot:  Please enter your name Customer:  hasham Bot:  Hi Hasham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668715960 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Sorry Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hasham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9668715960 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:01 PM, 11th Jun                   mayar                   Hi Hasham ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:01 PM, 11th Jun                     hasham                    Hello, i have received a email from splash. They said contact courier company           04:02 PM, 11th Jun                     hasham                    But dnt have their contact number           04:02 PM, 11th Jun                     hasham                    Can you tell me the contact information? Of LMG courier?           04:02 PM, 11th Jun                     hasham                    FC061021002542 This is courier tracking id           04:03 PM, 11th Jun                     hasham                    Anybody there?           04:05 PM, 11th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.           04:10 PM, 11th Jun                   mayar                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971569608091)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:10 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            04:11 PM, 11th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:15 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700643