Subject: Ticket Assigned - Conversation with rasha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 11:57:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasha rasha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rasha Bot:  Hi Rasha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501726439            03:44 PM, 11th Jun                   mayar                   Hi Rasha  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:45 PM, 11th Jun                     rasha                    Hello my friend           03:45 PM, 11th Jun                     rasha                    Yesterday i order one order containing three items           03:45 PM, 11th Jun                     rasha                    I recieve only two           03:46 PM, 11th Jun                     rasha                    What about the other one           03:46 PM, 11th Jun                     rasha                    Snd about the amount i already paid           03:46 PM, 11th Jun                     rasha                    Can u return in my wallet so i can order another thing           03:46 PM, 11th Jun                   mayar                   Kindly send your order number           03:48 PM, 11th Jun                     rasha                    9668807753           03:49 PM, 11th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:50 PM, 11th Jun                     rasha                    Please           03:51 PM, 11th Jun                     rasha                    Ok           03:51 PM, 11th Jun                   mayar                   The 163072576 - - Solid Shirt with Long Sleeves and Button Closure  in your order ID 9668807753  went out of stock, so we've partially shipped your order and the amount of AED25.50 will be refunded back to your debit or Credit Card in 7-14 working days.           03:55 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            03:55 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700589