Subject: Ticket Assigned - Conversation with altaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 11:53:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with altaf altaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  altaf Bot:  Hi Altaf ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596918237            03:44 PM, 11th Jun                   mayar                   Hi Altaf  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:44 PM, 11th Jun                     altaf                    My order no#6315892938           03:45 PM, 11th Jun                     altaf                    I returned my order on 9th june due to size prblm I had done payment with cash on delivery in how many days I will get refund           03:46 PM, 11th Jun                     altaf                    R u there           03:48 PM, 11th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           03:48 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            03:48 PM, 11th Jun                     altaf                    I paid cash on delivery how I will get refund?           03:49 PM, 11th Jun                   mayar                   It will be processed as a credit in your website           03:50 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            03:50 PM, 11th Jun                     altaf                    Ok Thanx           03:50 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700580