Subject: Ticket Assigned - Conversation with kathreen lopez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 11:12:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kathreen lopez kathreen lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi( Kathreen ), Thank you for contacting us. How may I help you? Customer:  Hi... i would like to request a return Customer:  can you help me ask someone to pick my return item? Agent:  Could you please share your order number so that I can assist you further? Customer:  6311028667 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please provide us the full name of the item you wan to return Customer:  Steve Madden Men's Lace-Up Low Ankle Sneakers Agent:  one item ? Agent:  Hi Kathreen , I'm not getting a response from you. Are we still connected? Customer:  yes one item Customer:  item is ready and i already requested it for return Customer:  just wanna follow up to pick the item in my location Customer:  thanks Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Is this your correct contact number 966573019210 ? Customer:  yes that is correct Agent:  please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to collect your order asap Agent:  Is there anything else i can help you with ? Customer:  Thanks.. that's all, i just need my return item to be picked up by the courier Asap Customer:  hope you can do something about it Customer:  thank you so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Kathreen Lopez Agent:  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  hello Customer:  i would like to follow up my refund Agent:  Kindly send your order number Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  hello??? Agent:  Kindly send your order number Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  6311028667 Customer:  6311028667 Agent:  Could you please allow me 2 minutes to check your order details? Customer:  ok sure Agent:  We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you Agent:  Is there anything else i can help you with?  Customer:  ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Kathreen ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi, wanna ask when will i receive mu refund Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  6311028667 Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days. IF you have paid cash on delivery the refund will be initiated to your my credit wallet immediately Customer:  excuse me? someone already informed me that my item already reached your warehouse Customer:  2nd of june i made a follow up and one of your agent informed me that Customer:  can you please double check it Agent:  Kindly note that We will do our best to fix it for you  very soon. Customer:  hello? Agent:  Is there anything else I can help you with? Customer:  you didn't even aswer what i ask you to do Agent:  We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  kindly double check it Agent:  As per the tracking, we can see that the item has been delivered to our warehouse on 31/05/2021 we are really sorry for the delay happened please allow us one more time so we can fix this issue optimally we'd appreciate your cooperation and patience with us Customer:  it's been how many days, still the refund has not been credited Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  a periority Customer:  thanks Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6317059659 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:06 PM, 11th Jun                   mayar                   Hi Kathreen  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 11th Jun                   mayar                   Your order will take 3-5 days to be delivered           03:08 PM, 11th Jun                   mayar                   Our team will contact you before delivering it           03:08 PM, 11th Jun                   mayar                   Is there anything else i can help you with?            03:08 PM, 11th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2700452