Subject: Ticket Assigned - Conversation with reem
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 14:06:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509893901            05:54 PM, 10th Jun                   mayar                   Hi Reem  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:54 PM, 10th Jun                   mayar                   Kindly send your order number           05:55 PM, 10th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:57 PM, 10th Jun                     reem                    Waiting           05:58 PM, 10th Jun                   mayar                   Kindly send your order number           05:58 PM, 10th Jun                     reem                    9668724096           05:59 PM, 10th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:59 PM, 10th Jun                     reem                    Ok but i want to change the size of the shose I don’t want to cancel the order           06:00 PM, 10th Jun                     reem                    Iwant the size 25 i was choose 24 by mistake           06:00 PM, 10th Jun                   mayar                   For sorry it can not be cancelled now           06:02 PM, 10th Jun                   mayar                   Sorry for the wrong replay           06:02 PM, 10th Jun                   mayar                   For sorry it can not be changed  now you have to cancel the the order or return the item after receiving the order           06:03 PM, 10th Jun                   mayar                   Is there anything else i can help you with?            06:03 PM, 10th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:06 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2697662